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What is your returns and refunds policy?

Question: What is your returns and refunds policy?
Answer: At JF Apparel, we take pride in our quality and are confident in our products. However, if you find any issues with your order, please contact us within 14 days of receiving your items.

If there are any concerns regarding the quality of the product, please email us with your order details and high-resolution photos of the issues.

As all our orders are custom-made, we do not offer cash refunds. Instead, we can issue a credit note to cover the full cost of your order, which can be used for future purchases with us.

Key Points:

  • Quality Assurance: We are committed to delivering high-quality products and take quality concerns very seriously.
  • Contact Within 14 Days: Report any issues within 14 days of receiving your order.
  • Documentation: Provide order details and high-resolution photos of the issues.
  • No Cash Refunds: Due to the custom nature of our products, we do not offer cash refunds.
  • Credit Note: We will issue a credit note for the full cost of your order, which can be used for future purchases.

For further assistance or to discuss your specific concerns, please feel free to contact us.

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