Can you return an asos parcel without the bag？

Returning an online order can sometimes be confusing, especially if you’ve misplaced the original packaging. If you bought something from ASOS and need to return it, you might be wondering whether the original ASOS bag is required.

Yes, you can return an ASOS parcel without the original bag. ASOS allows returns in any suitable packaging¹, as long as the item is in its original condition with all tags attached.

However, there are some important conditions to keep in mind. Let’s explore ASOS’s return policies, including whether you can combine multiple returns and how to package items properly.

Can I put all my ASOS returns in one bag?

If you have multiple ASOS items to return, you might be wondering if you can pack them all together to save time and shipping costs.

Yes, ASOS allows you to return multiple items in one package, as long as they are from the same order and you include the correct return documentation.

Organizing New Clothes

How to Return Multiple ASOS Items in One Bag

1. Ensure All Items Are from the Same Order – If they are from different orders, you may need to process separate returns.
2. Include the Correct Return Slip – The return slip helps ASOS process your refund efficiently.
3. Use Secure Packaging – The items should be properly sealed to avoid damage in transit.

Are There Any Exceptions?

• Items from separate orders should not be returned in the same package, as ASOS may not be able to process them correctly.
• Some heavier or bulky items may have special return instructions.

What does packageless return mean?

Packageless returns are becoming more common as retailers try to make returns easier for customers while reducing waste.

A packageless return means you don’t need to provide your own box or bag. Instead, you drop off the item at a designated return location, where the staff will package it for you.

How ASOS Packageless Returns Work

ASOS currently does not widely offer packageless returns², but some third-party return services may allow this option. Here’s how it typically works:

1. Initiate the return online – Choose a drop-off location that supports packageless returns.
2. Bring only the item and return code – The return location will handle the packaging.
3. Receive confirmation – The store will scan your item and provide a receipt.

Benefits of Packageless Returns

• Eco-friendly – Reduces the need for excess packaging.
• Convenient – No need to find a suitable box or bag.
• Faster Processing – The return center handles packaging and labeling.

If ASOS expands its return options, packageless returns could become a future feature.

What is the proper way to return a package?

Returning an item isn’t just about dropping it off at a courier. Ensuring that your return is processed correctly requires following a few steps.

The proper way to return an ASOS package³ is to use secure packaging, include the return slip, and choose a tracked return method when possible.

Step-by-Step Guide to Returning an ASOS Package

1. Check ASOS’s Return Policy – Ensure your item is eligible for return.
2. Repack the Item Securely – Use the original bag or any sturdy packaging.
3. Include the Return Slip – This helps ASOS match the item to your order.
4. Attach the Return Label – If you don’t have one, print it from ASOS’s return portal.
5. Choose a Return Method – Drop it off at a courier service or schedule a pickup.
6. Keep the Tracking Number – This ensures you can track the return if needed.

Pro Tip

Using a trackable return service ensures that you have proof in case your package gets lost.

Do you have to return items in original packaging?

One of the most common questions about ASOS returns is whether the original packaging is required.

No, ASOS does not require the original bag or box for returns, but the item itself must be in its original condition with all tags attached.

When Is Original Packaging Required?

• Shoes – Should be returned in their original shoe box.
• Fragile items – May require original protective packaging.
• Branded packaging – Some designer items must be returned with all brand packaging.

What If You Don’t Have the Original Bag?

You can use any sturdy bag, box, or mailer, as long as it protects the item from damage during transit.

Can you return an item you wore once?

Many shoppers wonder if they can return an item after wearing it once, especially if it didn’t meet expectations.

No, ASOS does not accept returns for worn items. Items must be in unworn, resellable condition with all tags attached.

How ASOS Checks for Worn Items

• Missing tags – ASOS requires all original tags to be attached.
• Visible wear – Items with stains, odors, or signs of use will not be refunded.
• Hygiene concerns – Swimwear and underwear cannot be returned if the hygiene seal is removed.

Exceptions to the Rule

• Defective items – If an item is damaged upon arrival, ASOS will process a return even if it has been worn.
• Incorrect items – If you received the wrong size or product, ASOS allows returns even after trying the item on.

Conclusion

ASOS allows returns even without the original bag, as long as the item is in its original condition. You can return multiple items in one bag if they are from the same order. While ASOS does not widely offer packageless returns yet, you can use any secure packaging. Following the proper return process ensures a smooth refund experience, but wearing an item before returning it is not allowed.