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Returning an ASOS package should be simple, but what if you’ve misplaced the original packaging? Many shoppers worry that without the ASOS bag, their return might be rejected.
You can return an ASOS package without the original bag as long as the item is in its original condition with tags attached. Use any secure, waterproof packaging, such as a plastic mailer or box, and follow ASOS’s return instructions.
Losing the original packaging isn’t the end of the world, but you need to take a few extra steps to ensure your return is processed smoothly.
How strict is ASOS with returns?
Many online retailers have flexible return policies, but ASOS has become stricter in recent years due to abuse of the system.
ASOS has a moderately strict return policy. They require items to be unworn, with tags attached, and returned within 28 days for a refund. Frequent or suspicious returns may lead to account bans.
Sustainable Packaging
Understanding ASOS's Return Rules
ASOS allows free returns in many regions, but they have some strict conditions:
1. Return Window
- Within 28 days: Full refund to the original payment method.
- Between 29-45 days: Refund as an ASOS gift voucher.
- After 45 days: ASOS will not accept the return.
2. Item Condition Requirements
- Unworn and unwashed – ASOS inspects returned clothes.
- Original tags must be attached – Even if you lost the bag, the tags are essential.
- Shoes must be in their original box – Do not tape or write on the box.
3. What If You Miss the Return Window?
- Contact ASOS customer service—they might allow a late return in special cases.
- If ASOS refuses, you can try reselling the item on ASOS Marketplace1.
Knowing these rules helps you avoid issues when returning items.
Does ASOS Inspect Returns?
Some shoppers wonder if ASOS actually checks returned items or if they just process refunds automatically.
Yes, ASOS inspects all returned items to ensure they meet the return policy. If the item is worn, damaged, or missing tags, ASOS may refuse the return and send it back to you.
What Happens When You Return an ASOS Order?
When ASOS receives a return, here’s what happens:
1. Initial Processing (1-3 Days)
- The return package is scanned at the warehouse.
- ASOS checks if the return matches the order.
2. Quality Check (3-5 Days)
- The item is inspected for:
- Signs of wear (stains, odors, makeup marks).
- Missing or damaged tags.
- Original shoe boxes and packaging.
3. Refund Processing (5-10 Days)
- If the return is approved, the refund is issued.
- If denied, ASOS ships the item back to you.
4. Common Reasons Returns Are Rejected
| Reason | Will ASOS Accept the Return? |
|---|---|
| Worn or washed item | ❌ No |
| Missing tags | ❌ No |
| Damaged product | ❌ No |
| Return after 45 days | ❌ No |
| No original bag | ✅ Yes, if repackaged |
Can You Trick ASOS’s Inspection Process?
Some shoppers try to return worn items, but ASOS uses UV scanners to detect washed fabrics and fragrance sensors to catch perfume smells. If caught, your account may be flagged for excessive returns.
Can ASOS Refuse a Return?
Many shoppers assume ASOS will accept any return, but that’s not always the case.
Yes, ASOS can refuse a return if the item is worn, washed, missing tags, or outside the return window2. If your return is denied, ASOS will send the item back to you.
Situations Where ASOS Rejects Returns
ASOS has become stricter with returns due to frequent policy abuse. Here are the main reasons your return might be denied:
1. Worn or Washed Items
- ASOS checks for stains, perfume, and wear marks.
- If detected, they will send the item back to you without a refund.
2. Missing Tags or Packaging
- If the product tag is removed, ASOS may reject the return.
- If you lost the original bag, use any secure waterproof packaging.
3. Returning Too Many Items
- ASOS tracks frequent returners.
- If ASOS suspects fraud (like ‘wardrobing’—wearing items and returning them), they can ban your account.
4. Returning Items After 45 Days
- ASOS offers store credit for returns made between 29-45 days.
- After 45 days, returns are completely rejected.
If ASOS refuses your return unfairly, you can contact customer service and explain your case. In rare cases, ASOS may make an exception.
Does ASOS Resell Returned Clothes?
If ASOS accepts a return, what happens to the item? Many shoppers wonder whether ASOS resells returned clothes or disposes of them.
Yes, ASOS resells most returned clothes if they are in perfect condition. Items that cannot be resold are either sent to outlet stores, donated, or recycled.
Where Do ASOS Returns Go?
ASOS follows sustainable fashion practices, meaning most returned clothes are not wasted. Here’s what happens:
1. Resale (Majority of Returns)
- If an item is unused with tags, ASOS repackages and resells it.
- These items go back into regular ASOS stock.
2. Outlet & Clearance Sections
- Some returned items go to ASOS Outlet at discounted prices.
- Heavily discounted sample sales may include returned goods.
3. Donation or Recycling
- If an item isn’t in sellable condition, ASOS partners with charities to donate it.
- Some damaged returns are sent for textile recycling.
| Condition of Return | What Happens to It? |
|---|---|
| Brand new, tags attached | Resold on ASOS |
| Slight damage or no tags | Sold in outlet sales |
| Used or heavily damaged | Donated or recycled |
Does ASOS Sell Used Clothes?
- No, ASOS does not sell second-hand items on its main site.
- However, ASOS Marketplace1 allows individuals to sell pre-owned fashion.
Knowing that ASOS resells returns means you can shop with confidence, knowing your return isn’t going to waste.
Conclusion
Returning an ASOS package without the original bag is allowed, as long as the item is in perfect condition. However, ASOS has strict return policies—worn or washed items will be rejected. They inspect returns carefully and resell most of them. To ensure a smooth refund, always keep the tags on and follow ASOS’s return guidelines.
