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ASOS is a popular choice for fashion lovers in Australia, but delivery times can vary depending on the shipping method you choose. Many shoppers wonder how long their order will take to arrive.
ASOS delivery to Australia1 takes 6-9 business days with standard shipping and 2-4 business days with express shipping. ASOS Premier Delivery members get unlimited express shipping on eligible orders.
However, factors like customs delays, busy shopping seasons, and regional locations can affect delivery times. Let’s break it down.
Is There ASOS in Australia?
Many shoppers wonder if ASOS has a physical presence in Australia or if they operate solely as an international online retailer.
ASOS does not have physical stores in Australia, but they ship directly from their international warehouses. They offer dedicated customer service and local return options for Australian shoppers.
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ASOS’s Presence in Australia
Although ASOS operates mainly from the UK, Australian customers still enjoy several benefits:
1. Fast Shipping to Australia
- Standard Delivery: 6-9 business days ($6.99 or free over $80 AUD).
- Express Delivery: 2-4 business days ($14.99).
- Premier Delivery: Unlimited express shipping for $39 AUD per year.
2. Local Returns
- ASOS offers free returns within Australia.
- Returns are processed through Australia Post and ParcelPoint.
3. Australian Dollar Pricing
- ASOS automatically converts prices to AUD, so no currency conversion is needed.
- They often run exclusive sales for Australian shoppers.
4. No Physical Stores
- Unlike other fast-fashion retailers, ASOS is online-only.
- However, ASOS products are sometimes available through The Iconic and other third-party Australian websites.
While there’s no ASOS store in Australia, their fast shipping and local return options make shopping easy.
How Long Do ASOS Returns Take in Australia?
Returning items to ASOS should be simple, but how long does it actually take to get your refund?
ASOS returns in Australia typically take 7-14 business days to process. Once ASOS receives the package, refunds are issued within 5-10 business days, depending on your payment method.
ASOS Return Timelines and Process
The ASOS return process includes multiple steps, which affect how long it takes:
1. Returning the Package (2-7 Days)
- Drop off your package at Australia Post or ParcelPoint.
- Standard return shipping usually takes 2-7 business days.
2. ASOS Warehouse Processing (3-5 Days)
- Once ASOS receives your return, they inspect the item.
- This takes up to 5 business days.
3. Refund Processing (5-10 Days)
- After approval, refunds take:
- PayPal: 1-3 business days.
- Credit/Debit Card: 5-10 business days.
- Gift Card/Store Credit: Instantly applied.
4. Total Estimated Time
| Step | Timeframe |
|---|---|
| Shipping return package | 2-7 business days |
| ASOS processing time | 3-5 business days |
| Refund processing | 5-10 business days |
| Total time | 7-14 business days |
How to Speed Up Your ASOS Refund
- Use ParcelPoint Express for faster returns.
- Pay with PayPal for quicker refunds.
- Always keep your return tracking number in case of delays.
If your refund takes longer than 14 business days, contact ASOS customer service.
What Is the Best Website to Buy Clothes in Australia?
ASOS is a great option for online shopping, but many other websites also offer trendy, affordable clothing in Australia.
The best websites to buy clothes in Australia2 include ASOS, The Iconic, Myer, Cotton On, Boohoo, and Showpo. Each offers different styles, price ranges, and shipping options.
Comparing the Top Fashion Websites in Australia
Here’s a breakdown of some of the best places to buy clothes online in Australia:
| Website | Best For | Shipping Time | Free Returns? |
|---|---|---|---|
| ASOS | Trendy, global fashion | 2-9 days | Yes (local) |
| The Iconic | Australian brands, fast shipping | Same-day in metro areas | Yes |
| Myer | Department store fashion | 3-7 days | Yes |
| Cotton On | Affordable casual wear | 2-6 days | No |
| Boohoo | Budget-friendly fashion | 5-10 days | No |
| Showpo | Trendy women’s fashion | 3-6 days | Yes |
How to Choose the Best Online Store?
- For fast delivery: The Iconic is the best option.
- For trendy, affordable styles: ASOS and Boohoo are great.
- For premium brands: Myer and The Iconic offer luxury brands.
Each website has its pros and cons, so it depends on your style and budget.
What If ASOS Sent Me the Wrong Size?
Sometimes ASOS orders don’t go as planned, and you might receive the wrong size. What should you do?
If ASOS sent you the wrong size, you can return it for free and request a refund or replacement. Log into your ASOS account, go to ‘My Orders,’ select the incorrect item, and follow the return instructions.
How to Handle Wrong-Sized Items from ASOS
Here’s what to do if ASOS sends you the wrong size:
1. Check the Size Label
- Compare the size on the item with your order confirmation.
- Some ASOS brands use different sizing standards, so double-check the size guide.
2. Initiate a Free Return
- Go to "My Orders" > "Return an Item".
- Choose "Wrong Size Sent" as the return reason.
- Select Australia Post or ParcelPoint for free return shipping.
3. Exchange vs. Refund
- ASOS does not offer direct exchanges.
- You’ll need to return the wrong item and reorder the correct size.
4. What If the Item Is Out of Stock?
- If ASOS no longer has your size, they will issue a refund.
- Check ASOS Marketplace or The Iconic for similar styles.
5. Compensation for ASOS Mistakes
- ASOS may offer a discount code as an apology.
- If your replacement order costs more due to price changes, contact ASOS support.
If ASOS frequently sends incorrect sizes, consider ordering two sizes and returning the one that doesn’t fit.
Conclusion
ASOS delivers to Australia in 6-9 days for standard shipping and 2-4 days for express. Returns take about 7-14 days to process, and ASOS offers free returns in Australia. If you receive the wrong size, ASOS allows free returns but does not offer direct exchanges. Understanding ASOS’s shipping and return policies ensures a smooth shopping experience.
