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Returning an item to ASOS should be simple, but placing the return label incorrectly can delay processing. So, where exactly should you stick it?
Stick the ASOS return label1 on the outside of the package, covering any old shipping labels. Make sure it's clearly visible and securely attached to prevent damage during transit.
I once returned a pair of jeans but forgot to remove the original label. The package got delayed, and I had to wait weeks for my refund. Here’s how to avoid such mistakes.
Where to put ASOS return label?
Placing the return label correctly ensures your package reaches ASOS without issues.
Attach the ASOS return label on the largest, flattest surface of the package. Remove or cover old shipping labels to avoid confusion.
Packaging and Shipping
Steps to Attach the ASOS Return Label
- Use the original packaging – If possible, reuse the ASOS bag or box.
- Remove old labels – This prevents shipping mix-ups.
- Stick the new return label securely – Use clear tape over the label to protect it from water damage.
- Ensure it’s readable – Barcodes and addresses must be visible for scanning.
How do I return an item from ASOS?
ASOS offers a straightforward return process2, but following the correct steps is crucial.
To return an item to ASOS, log into your account, generate a return label, securely package the item, and drop it off at an approved courier location.
Step-by-Step ASOS Return Process
| Step | Action |
|---|---|
| 1. Log in to ASOS | Go to ‘My Orders’ and select the item to return. |
| 2. Choose a return method | Print a return label or use a QR code for label-free returns. |
| 3. Pack the item properly | Use original packaging or a secure alternative. |
| 4. Attach the return label | Stick it on the package as instructed. |
| 5. Drop off the package | Take it to the selected courier service. |
ASOS Return Window
- You have 28 days from delivery to return for a full refund.
- Returns between 28-45 days receive an ASOS gift voucher instead of a refund.
Where should I put the return label on a package?
A properly placed return label ensures your package is processed quickly.
The return label should go on the largest, smoothest surface of the package, ideally where the original label was. If reusing a box, remove or cover any old labels.
Packaging Tips for ASOS Returns
- Use strong tape to prevent the package from opening in transit.
- Avoid placing labels over seams to keep the barcode readable.
- If using a return QR code, bring your phone to the drop-off location, as some couriers print the label for you.
Is ASOS easy to return to?
Returning items can be stressful, but how easy is ASOS’s return process?
Yes, ASOS offers an easy return process with multiple return methods, including drop-off points and label-free QR code options. Most returns are processed within 10 days.
Pros and Cons of ASOS Returns
| Pros | Cons |
|---|---|
| Free returns in most regions | Refunds can take up to 10 days |
| Multiple return options (drop-off, courier, QR codes) | Some countries have limited return methods |
| No need to print a label in some locations | Items must be in original condition for approval |
How Long Does ASOS Take to Process Returns?
- Once ASOS receives your return, it can take up to 10 days to process.
- Refunds appear in your account within 5-10 business days after approval.
Conclusion
To ensure a smooth return, stick the ASOS return label on the largest surface of your package, covering old labels. ASOS offers an easy return process with multiple options, including label-free returns in some regions. If you follow the correct steps, your refund should be processed within 10 days.
