Can i change my asos return drop off point？

Returning an item to ASOS should be simple, but what if you realize you need to use a different drop-off location? Whether you’ve chosen the wrong return point or need a more convenient option, you might be wondering if ASOS allows changes after you’ve initiated a return.

In most cases, once you’ve selected a return drop-off point on ASOS, it cannot be changed. However, you may be able to start a new return process if your original return hasn’t been processed.

If you need flexibility with your return, let's explore ASOS’s policies, alternative options, and how to avoid extra return fees.

Can I change the return method on ASOS?

Mistakes happen when selecting a return method, but can you change it after confirming?

Once a return method has been selected, ASOS does not officially allow changes. However, you may be able to cancel and create a new return request if the first one hasn’t been processed yet.

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Steps to Change Your Return Method

1. Check Your Return Status – If the return has already been processed, you won’t be able to make changes.
2. Start a New Return – If the first return hasn’t been completed, go to the ASOS Returns Portal and create a new request.
3. Use a Different Return Label – Some courier services may allow you to use a different drop-off location, even if it wasn’t originally selected.

When Changing a Return Method Might Be Possible

• If your original return hasn’t been scanned by the courier yet – You may be able to request a new return.
• If ASOS support agrees to help – It’s worth reaching out to ASOS customer service to explain your situation.

How to avoid ASOS return fees?

ASOS has recently introduced return fees in some regions, but is there a way to avoid paying them?

To avoid ASOS return fees¹, consider keeping the item, reselling it, or taking advantage of ASOS’s free return periods if available in your region.

Ways to Avoid Paying ASOS Return Fees

1. Choose the Right Size from the Start

   • Use ASOS’s size guide and read customer reviews before purchasing.
   • ASOS offers a Fit Assistant tool to help find your best size.

2. Return During Free Return Promotions

   • ASOS sometimes offers temporary free return periods.
   • Check your ASOS account or emails for promotions.

3. Use a Free Return Drop-Off Location

   • Some return methods might be free, while others have a fee.

4. Sell or Exchange the Item

   • If the item doesn’t fit, consider reselling it through online marketplaces instead of returning it.

Which Countries Have ASOS Return Fees?

Not all ASOS customers need to pay return fees. Some regions, like the UK, still offer free returns², while others have introduced charges.

What is the ASOS return controversy?

ASOS’s return policy has been a topic of debate among customers, with many complaining about recent changes.

The ASOS return controversy revolves around the introduction of return fees, stricter refund policies, and account suspensions for customers who return too often.

Key Issues in the ASOS Return Controversy

1. Return Fees Introduced in Some Regions

   • Previously, ASOS offered free returns globally, but now some countries must pay.
   • Customers feel this makes online shopping riskier.

2. "Too Many Returns" Account Suspensions

   • Some customers report being banned from ASOS for making too many returns.
   • ASOS claims these measures prevent excessive returns from harming their business.

3. Delayed Refunds and Processing Issues

   • Some shoppers complain about slow refund processing times.
   • Others report receiving store credit instead of full refunds.

How ASOS Justifies Its Policy Changes

ASOS has defended these changes by citing rising operational costs, return fraud, and environmental concerns. However, many loyal customers feel the return policy has become less friendly.

Can I edit an order on ASOS?

Sometimes, after placing an order, you realize you made a mistake. But does ASOS allow changes?

No, ASOS does not allow customers to edit orders after they have been placed. The only option is to cancel the order if it hasn’t been processed yet.

What to Do If You Made a Mistake

• If the order hasn’t been dispatched – You may be able to cancel and place a new order.
• If the order has been shipped – You’ll need to wait for it to arrive and return unwanted items.

Can You Change the Shipping Address?

No, ASOS does not allow address changes after an order has been placed. If you entered the wrong address, you’ll need to contact the courier service once the package has shipped.

Do ASOS still do free returns?

ASOS was once known for its hassle-free returns, but has anything changed?

ASOS still offers free returns in some regions, but in others, return fees now apply.

Which Countries Still Have Free Returns?

• United Kingdom – ASOS continues to offer free returns.
• Some European Countries – Free returns are still available in selected locations.

Which Countries Must Pay for Returns?

• United States – A return fee of $3.99 applies.
• Australia – A return fee is charged based on the shipping method.
• Some EU Countries – Return fees vary by region.

Why Did ASOS Change Its Free Return Policy?

ASOS cites increasing return costs, sustainability concerns, and customer behavior as reasons for introducing return fees. However, this has sparked backlash among shoppers who were used to free returns.

Conclusion

ASOS does not officially allow changes to return drop-off points or methods after they have been selected. Return fees now apply in certain countries, but they can sometimes be avoided by choosing the right sizing or reselling items. The ASOS return controversy stems from these changes, with many customers frustrated by fees and stricter policies. While free returns are still available in some regions, others must now pay, making it more important than ever to check return policies before purchasing.